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1. Platinum will collect personal information only for the purpose of carrying out its role in providing services to its clients. We will collect personal information by lawful and fair means. We collect information to enable us to service our clients and if necessary, we maintain information relating to our clients' organisations. When or before we collect information, we will take reasonable steps to inform the client of

  • the purpose for which the information was collected
  • any law that requires the information to be collected
Where practicable and reasonable, Platinum will verify any personal information pertaining to an individual, directly from the individual. If the information required is not provided, this may create difficulty in effectively communicating with clients and providing timely services.

2. Platinum will not use and/or disclose information for any purpose other than the purpose for which it was collected without consent, unless the use and disclosure is for a reasonably expected purpose which is related to the purposes for collecting the information and

  • We reasonably believe it to be necessary to assist an enforcement body to perform its function
  • We suspect that an unlawful activity has been, is being or may be engaged in and the personal information is a necessary part or our investigation or reporting of the matter
  • We reasonable believe it to be necessary to prevent a threat to life, health or safety
  • We are authorised or required by law to do so
  • We have contracted an external organisation to provide support services and that organisation has agreed to conform to our privacy standards and to allow us to audit them for compliance
  • The disclosure is to a credit reporting agency in connection with us extending credit or recovering amounts owed to us under any contract with us.
If Platinum needs to disclose personal information for a reason unrelated to the purposes of the organisation, in circumstances where we are not legally compelled by law enforcement regulations or by statute, or for emergency reasons related to health or safety, then we will do everything reasonably practicable to obtain informed consent to the disclosure.

3. As Platinum is committed to protecting the privacy of individuals, we will view unauthorised disclosure of, or access to, personal information by our staff as a serious breach of this policy. Disciplinary action will be instigated in such cases.

4. Anyone prefering not to receive any promotional material related to other products and services offered by Platinum has the option of contacting us and advising us that s/he no longer wishes to receive the information.

5. Platinum will take reasonable steps to ensure that the data we collect, use or disclose is accurate, complete and up to date, and has been obtained directly from individuals or other reputable sources.

 

  

6. Platinum will take all reasonable steps to ensure that care is taken in preventing the unauthorised access or use of information that is stored and collected. Information is stored in a combination of computer storage facilities and paper- based files. The computer system is password protected and access is only permitted to authorised staff. Paper-based files are stored in a locked filing cabinet. Access is only available to authorised staff.7. Platinum supports the principles set out in the amendment to the Privacy Act and our privacy policy is available to any member of the public who makes a request to us.

8. All clients have the right to view their personal information upon request. Anyone wishing to view or amend his/her personal information should submit a written request to SIAG. The information will be available to view within 30 days of the request. A copying cost may be incurred.

9. If practicable and lawful, Platinum will give people the option to interact anonymously. Where personal identity can be protected without adverse consequences, we will de-personalise the data before disclosure or use.

10. Platinum will only transfer personal information to a recipient in a foreign country in circumstances where the information provided will have the same level of protection.

11. Platinum does not use any government identifiers in our records as a way of identifying clients.

Complaints

Platinum has established a complaints process to ensure that privacy is protected. Where Platinum holds personal information about an individual who has concerns about his/her privacy in relation to the information held by Platinum, the individual may refer the compliant to the Privacy Officer. This issue will be dealt with in a confidential manner. Contact details are listed below.

Contact us

If you have any queries relating to our Privacy policy, or if you have a problem or complaint, please contact our Privacy Officer in Victoria.

Level 1, 50 Kangan Drive, Berwick, Victoria 3806.
Ph: 03 9707 4930

email us here

 
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